TORONTO – In the present day on the Hospitality Business Expertise Exposition and Convention (HITEC®), UrVenue revealed enhancements to UV Enterprise, the hospitality business’s pioneering Property Expertise Administration System (PXMS). These enhancements introduce a brand new functionality often called Visitor Expertise, that includes Visitor Portal and Visitor Companies, each of which leverage integrations into main platforms OpenTable, Hapi and extra.
UV Enterprise is a full-stack know-how platform that drives commerce, manages operations, and enhances the visitor expertise by unified reserving and itinerary administration for non-room, experience-based stock, reminiscent of swimming pools, lounges, leisure actions, and eating places. Throughout a press convention right now, UrVenue additionally introduced that the long-lasting Fairmont Banff Springs in Banff, Alberta, Canada, is the inaugural property to pilot the entire suite of PXMS capabilities provided by UV Enterprise.
Hoteliers can see UV Enterprise, together with UrVenue’s new Visitor Expertise answer, in Sales space 2401 at HITEC contained in the Metro Toronto Conference Middle’s South Constructing from June 27 to 29.
In February, we introduced new options have been coming for UV Enterprise and right now we’re delivering on that promise. UV Enterprise has all the time provided 4 core capabilities (Commerce, Operations, Insights, and Information Administration). In the present day, we unveil the fifth functionality, Visitor Expertise, which addresses the fractured reserving journey by empowering company and staff with reserving and itinerary capabilities by no means seen earlier than in our business. Tracee Nalewak, UrVenue’s Chief Development Officer
Visitor Expertise contains two key merchandise, Visitor Portal and Visitor Companies. Visitor Portal offers company a customized, self-service interface for simple exploration and reserving of property experiences and administration of their itineraries. It connects room and expertise reservations by leveraging integrations with a property’s PMS and different best-in-class venue-management programs, making certain a cohesive reserving journey, and enabling upselling and cross-selling alternatives. Visitor Portal additionally provides a social facet for company to construct and assign reservations to fellow vacationers and a digital useful resource library for simple entry to belongings like property maps, brochures and waiver kinds.
Visitor Companies, additionally part of Visitor Expertise, contains Visitor Portal’s key performance. This employee-facing product empowers entrance desk, concierge, and name middle staff to e-book experiences and handle itineraries on behalf of company. Visitor Companies additionally contains printable itineraries and can be utilized to e-book experiences for day guests in addition to lodge company.
Fairmont Banff Springs Leads the Approach
Fairmont Banff Springs had an bold imaginative and prescient to create a digital visitor expertise that built-in their in depth number of paid and complimentary experiences right into a single know-how answer. The resort’s experiences additionally needed to be supported by a commerce and operations platform with channel and distribution performance. Fairmont Banff Springs’ objective was to offer its luxurious company with a white-labeled Visitor Portal, highlighting out there experiences and reinforcing the property’s worth proposition.
We’ve got lengthy been trying to find this degree of innovation. With UV Enterprise, company are inspired to find and immerse themselves in our distinctive resort expertise by utilizing the My Visitor Expertise Platform, or talking with our devoted employees who use Visitor Companies. These instruments allow higher engagement with company at each stage of the journey planning journey, from pre-arrival to their in-house keep. He provides, “Furthermore, they empower Fairmont Banff Springs staff to ship distinctive visitor service by eliminating departmental silos and fostering info sharing. Evan Hounsell, Fairmont’s Regional Senior Supervisor, Digital Expertise for Canada’s Western Mountain Area
Gregor Resch, Fairmont’s Regional VP of Canada’s Western Mountain Area, stated their UV Enterprise pilot has been a recreation changer for Fairmont Banff Springs, and to date, he has seen super success at their flagship property.
As the primary luxurious resort to pilot the entire UV Enterprise platform, it’s thrilling to be on the forefront of know-how innovation that’s compelling company to remain on-property and driving engagement, conversions, incremental income, in addition to visitor and worker satisfaction. With mega tendencies like personalised and experiential journey right here to remain, this enhanced digital platform has elevated the flexibility to ship on these expectations and curate bespoke experiences for our company.
Resch provides, We’re proud to be pilot companions with UrVenue.”
PXMS Integration Companions
As a Property Expertise Administration System, UV Enterprise leverages a number of integrations.
OpenTable, a world chief in restaurant know-how and a part of Reserving Holdings Inc. (NASDAQ: BKNG), initially partnered with UrVenue in 2021 to create a unified reserving answer enabling restaurant reservations to be booked alongside different experience-based stock. We’re happy to deepen our partnership with UrVenue, and to be a part of its PXMS pilot with Fairmont Banff Springs,
stated Susan Lee, Chief Development Officer at OpenTable. We’re excited in regards to the new PXMS platform and look ahead to showcasing it to our lodge prospects on a world scale.
Hapi, the hospitality business’s main platform for quick and cost-effective connectivity between know-how programs, can also be integral to Fairmont Banff Springs’ profitable PXMS pilot. UrVenue leverages Hapi’s potential to hook up with the lodge’s PMS to automate and personalize key facets of the Visitor Portal and Visitor Companies. UrVenue is strictly the kind of revolutionary firm with which we like to accomplice,
stated Luis Segredo, Hapi CEO. UrVenue counts on Hapi’s connection to the business’s main property administration programs, so it could ship on its model promise of making a unified booked expertise. We’re proud to be a part of the optimistic impression UrVenue is making within the hospitality business.
Moreover, integrations with Book4Time and Idea/Shiji are at the moment underway, deepening UrVenue’s potential to attach the visitor expertise throughout a whole property and all through a whole journey. Particulars about these integrations will probably be introduced quickly.
UrVenue is devoted to addressing the fragmented reserving course of that vacationers typically encounter by providing a robust and adaptable know-how platform for non-room stock. The pilot of UV Enterprise at Fairmont Banff Springs marks a big milestone within the hospitality business. As the primary PXMS answer, UV Enterprise is reshaping the way in which hoteliers function their companies and envision the visitor expertise. It’s simply the beginning of our transformative journey to revolutionize the business. Deron Pearson, UrVenue CEO
About OpenTable
OpenTable, a world chief in restaurant tech and a part of Reserving Holdings, Inc. (NASDAQ:BKNG), connects greater than 1.5 billion folks with eating places yearly. Powering hospitality at greater than 55,000 eating places, bars, wineries, and different venues globally, OpenTable drives reservations, experiences, funds, visitor insights and operations, enabling eating places to run their most profitable enterprise but.
About Hapi
Hapi is a disruptive Cloud Knowledge Hub that exposes occasion streams and transactional APIs from lodge programs at scale, designed to unravel the hospitality business’s information administration challenges whereas addressing excessive integration prices. Developed by lodge know-how innovators, the safe, scalable, cloud-based information streaming platform relies on an open mannequin, to which a number of layers of encryption, authentication and governance are added. Hapi now serves 6,000 accommodations globally, together with IHG Accommodations & Resorts, Sonesta Accommodations, Accor, Hyatt Accommodations, Rosewood Accommodations, Margaritaville and 4 Seasons Accommodations & Resorts. In 2021, the corporate achieved Lodge Tech Report’s World Buyer Help Certification, a stamp of approval on its dedication to buyer success. Go to Hapi at www.hapicloud.io.
About UrVenue
UrVenue is a hospitality know-how firm that launched the business’s first Property Expertise Administration System (PXMS). As a full-stack know-how answer, UrVenue Enterprise allows commerce, operations, visitor expertise, information insights and information administration for venue and resort experiences and bridges the fractured reserving journey with its unified reserving capabilities. UrVenue was constructed particularly for hospitality venues together with nightclubs, dayclubs, eating places, lounges, swimming pools, resort seashores, sportsbooks, particular occasions/exhibits, recreation, and extra. Since 2011, UrVenue’s know-how has been the trusted answer for shoppers starting from impartial venue operators to international organizations together with Fairmont Banff Springs, Caesars Leisure, MGM Resorts Worldwide, Wynn Resorts, Membership Med, Circa Resort & On line casino, Tao Group, Resorts World, The Venetian, Mohegan Solar, Paris Society, and Zouk Group. UrVenue has been a multi-year finalist for the Skift IDEA Awards. For extra info, go to urvenue.com. Observe us on social: LinkedIn, Twitter, Fb, Instagram.
Barbara Worcester
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