PALO ALTO, Calif. – June 26, 2023 (Newswire.com)
Tenyx, an AI expertise agency primarily based in Palo Alto, California, is immediately introducing its GPT-based customer support voice agent designed for the hospitality business. The answer can be launched and demonstrated at HITEC 2023 in Toronto, a globally acknowledged occasion for hospitality expertise, the place CEO Itamar Arel will ship a keynote presentation on the alternatives and challenges of utilizing Massive Language Fashions (LLMs) for voice-based customer support automation.
Whether or not it is dealing with reservations or normal buyer inquiries, Tenyx’s AI answer is able to dealing with all varieties of high-volume use instances with consistency, accuracy and excessive buyer satisfaction. Tenyx’s AI voice agent represents a generational breakthrough in buyer expertise for callers. The answer gives strong pure language understanding and an immersive conversational expertise that far surpasses current IVR techniques.
Tenyx is working with Excessive Sierra Resort Administration, a multi-hotel proprietor/operator and resort administration firm, to implement its AI answer throughout its resorts. “Tenyx’s answer is altering the sport when in comparison with conventional IVRs and legacy voice-based techniques,” says Chester Co, CEO of Excessive Sierra Resort Administration. “Its capability to automate customer support calls in pure dialog is extremely spectacular, and with the ability to persistently deal with calls and supply excessive buyer satisfaction will assist us win extra enterprise in addition to streamline our value mannequin.”
“Tenyx is on the forefront of a brand new wave of generative AI-based applied sciences, leveraging the most recent in LLMs and our clients’ proprietary information to offer unparalleled capabilities in buyer contact facilities. Our distinctive providing is able to understanding advanced buyer inquiries and adapting to evolving buyer calls for,” says Itamar Arel, CEO of Tenyx.
With backing from main enterprise funds and expertise traders, Tenyx is poised to turn into a sport changer within the automation of hospitality customer support. The Tenyx workforce brings substantial expertise in AI and customer support expertise, constructing on its previous success with Apprente, which delivered voice-based AI options that automated drive-thru order taking and is now efficiently applied at McDonald’s eating places following its acquisition by IBM in 2021. “Having witnessed the transformative energy of AI automation in drive-thrus, and the arrival of GPT and LLMs, we’re making use of an revolutionary strategy for the hospitality business. We anticipate this answer will revolutionize how resorts work together with their friends, providing an automatic voice expertise that actually works,” added Arel.
Tenyx will showcase its AI customer support agent at HITEC 2023. Business professionals are invited to the Tenyx sales space for a dwell demonstration and to find how this answer can automate and elevate customer support of their institutions.
About Tenyx
Positioned in Palo Alto, California, Tenyx is a expertise agency specializing in AI-driven customer support options. The Tenyx workforce is dedicated to utilizing superior AI applied sciences to automate and rework customer support within the hospitality business. Their new voice-based AI customer support agent is designed to redefine the visitor expertise, providing a stage of automated customer support unprecedented within the business.
Amy Stringer
Communications Coordinator
