Barcelona – In response to the quickly rising journey market and the growing demand for optimum visitor expertise in resorts, Shiji ReviewPro is proud to announce the launch of its Visitor Expertise Benchmark for the primary quarter of 2023.
Analyzing over 2 million opinions from 9,500 resorts in all areas, from Asia Pacific to the Americas, the report offers a complete snapshot of visitor experiences in 3 to 5-star resorts. This pioneering benchmark evaluation affords hoteliers useful insights into visitor satisfaction developments and offers a comparative measure in opposition to present trade requirements.
Key findings from the Q1 2023 report embody:
- World Overview Index (GRI) elevated in Q1 2023, with 5-Star resorts outperforming different classes.
- The Asia Pacific area leads in evaluation quantity will increase, displaying a 69.1% progress from Q1 2022, to Q1 2023, although nonetheless beneath pre-pandemic ranges.
- Reserving.com dominates on-line opinions with a 43.5% share, adopted by Google and TripAdvisor.
- Regardless of Reserving.com’s excessive market share, its low supply index impacts general evaluation scores.
- Room and Worth indexes have been among the many lowest, whereas Location and Cleanliness indexes scored the very best.
- TripAdvisor leads in positivity, Reserving.com in negativity, however 74.7% of opinions stay optimistic.
- World resorts responded to 62.2% of opinions in Q1 2023, with five-star resorts main in responsiveness.
Understanding how one’s resort is performing in opposition to the worldwide or regional trade is the key of lots of the world’s finest hoteliers. By publishing the worldwide benchmarks per area, we purpose to equip hoteliers with insights on how they will supply the most effective service. Those that prioritize high quality service are typically probably the most profitable. Michael Kessler, CEO of Shiji ReviewPro
The complete Benchmark report is on the market totally free to all subscribers. To learn the report, obtain right here.
About Shiji
Shiji Group offers software program options and companies for the hospitality, meals service, retail and leisure industries, starting from resort administration options, to meals and beverage and retail techniques, fee gateways, knowledge administration, on-line distribution and extra. Based in 1998 as a community options supplier for resorts, Shiji Group at this time includes 5,000 staff in 80+ subsidiaries and types, serving over 91,000 resorts, 200,000 eating places and 600,000 stores.
About Shiji Group
Shiji Group is a multi-national expertise firm that gives software program options and companies for enterprise firms within the hospitality, meals service, retail and leisure industries, starting from hospitality expertise platform, resort administration options, meals and beverage and retail techniques, fee gateways, knowledge administration, on-line distribution and extra. Based in 1998 as a community options supplier for resorts, Shiji Group at this time includes over 5,000employees in 80+ subsidiaries and types in over 23 nations, serving greater than 91,000 resorts, 200,000 eating places and 600,000 stores.
For extra info go to: shijigroup.com.
Zoe Koumbouzi
Director of Product Advertising at Shiji Group
