Le Méridien Pasadena Arcadia, a part of Aimbridge Hospitality, has embraced evolving buyer preferences and technological developments by implementing IRIS’ cellular eating app, leading to a metamorphosis of their F&B operations and visitor expertise.
IRIS, a number one supplier of digital F&B and visitor expertise platforms, was chosen by Le Méridien Pasadena Arcadia to supply company with a contemporary, digital F&B ordering expertise and maximise F&B orders from leisure and company company, particularly throughout peak occupancy.
With 233 lodge rooms and over 14,000 sq. toes of fashionable occasion house, the four-star lodge has subsequently elevated F&B income by 24% year-on-year by way of IRIS’ cellular eating app, with digital orders surging by 18%.
Tes Deregla, Director of Meals & Beverage at Le Méridien Pasadena Arcadia added, “Cellular eating isn’t solely time-saving for each company and workers, but in addition combines the perfect of each worlds by way of effectivity, customisation and comfort.
The digital ordering app has considerably elevated our F&B income and enhanced visitor satisfaction. The streamlined QR code course of and user-friendly app ensures swift and handy navigation for company – akin to UberEats, however with shorter wait occasions and a brisker, superior culinary expertise!”
Dedicated to sustainability and streamlined sources, the lodge aimed for a paperless, environment friendly F&B ordering system. The cellular eating app aligns with this imaginative and prescient, providing a contemporary, digital various to conventional paper menus, and empowering the lodge to allocate sources based mostly on demand, enhancing operational flexibility.
Graham Rushin, VP Gross sales and Advertising and marketing at IRIS commented, “Within the dynamic panorama of the hospitality trade, Le Méridien Pasadena Arcadia’s success story with IRIS’ cellular eating app serves as an inspiring instance of how embracing know-how can revolutionise F&B operations, drive ancillary income, and elevate the general visitor expertise.
The seamless digital ordering expertise has turn out to be a visitor favorite, making a win-win for each the lodge and their valued company.”
Visitor satisfaction and common spend has additionally improved. Visitors can now customise and personalise their orders, add messages to the chef and revel in a faster, extra correct supply with buyer wait occasions being halved. Visitors are extra snug ordering on-line in their very own time, from the consolation of their very own gadgets – they don’t really feel judged, they’ll order as a lot as they like and might add a spread of extra objects and condiments to their order thereby boosting spend.
It is evident that company have readily adopted this streamlined strategy, benefiting from the comfort supplied by digital ordering.
Learn extra on the IRIS and Le Méridien Pasadena Arcadia’s success story right here.
For extra data on the lodge, please click on right here: Le Méridien Pasadena Arcadia
For extra data on IRIS or to e book an indication, please click on right here.
About IRIS Software program Programs
IRIS is a worldwide market chief in digital F&B ordering, visitor listing and concierge options for motels, working with most of the world’s main chains together with Marriott, Hilton, Mandarin Oriental, IHG and 4 Seasons.
IRIS empowers Accommodations and F&B leaders to do what they do finest: improve income, take care of their groups, and supply an impressive buyer expertise.
Their versatile hospitality platform allows motels and eating places to supply a very digital ordering expertise to their company, making it simpler and sooner for company to browse, order and pay for objects and companies throughout a number of shops.
Since 2010, 1000’s of motels on each continent the world over have used IRIS’s cellular, pill and internet app know-how to spice up extra revenues by 20% on common.
Extra data: www.iris.web or [email protected]
Kate Fuller
Senior Advertising and marketing Supervisor
