ALPHARETTA, GA — JULY 29, 2022 — Because the hospitality trade recovers, properties are going through the compounding problem of visitor expectations and employees shortages reaching record-high ranges. In an American Resort and Lodging Affiliation (AHLA) survey revealed in June 2022, 97 % of respondents indicated employees shortages and 49 % characterised them as “extreme.” On the similar time, the American Categorical Journey 2022 International Journey Developments Report exhibits vacationers anticipate higher-level returns than easy leisure from touring, with 81 % of respondents agreeing that, “they need the cash they spend whereas touring to return to the local people”, and 62 % agreeing they wish to be “extra considerate in regards to the experiences they’ve when touring.”
The AHLA survey exhibits 90 % of properties now supply wage incentives to assist fill the greater than 130,000 open positions in america alone. Modern properties are going additional by elevating and synthesizing know-how techniques to enhance capability, work processes, and decision-making for workers members whereas additionally empowering visitors to create distinctive and customized experiences.
One instance is Prairie Meadows On line casino, Racetrack, & Resort, which is constructing on the benefits it derives from Agilysys’ stock and procurement (I&P) automation resolution, by deploying seven further Agilysys options that work collectively throughout capabilities and operations to maximise Return on Expertise wholistically. Collectively, the extra Agilysys options automate the next capabilities: level of sale (POS); property administration (PMS); cell reservations for rooms and actions; cell check-in; cell keys; safe doc administration for identification scanning, digital signature seize, and digital waiver archival; cell housekeeping, upkeep and preventative companies; and gross sales and catering for environment friendly convention and occasion administration.
Including PMS and POS to I&P means Prairie Meadows has all three Hospitality Core Options within the Agilysys Hospitality Cloud™ working collectively throughout the property. The extra 5 options are a part of the Agilysys Hospitality Cloud Expertise Enhancers™ assortment of options that work with POS, PMS, or I&P to ship particular augmentations similar to cell capabilities, cost flexibility, or digital efficiencies.
Collectively the options automate and elevate visitor and employees experiences throughout the property’s 168-room lodge; three-floor, 85,000-square-foot on line casino that includes slots, desk video games, a sportsbook, and poker tables; a convention and occasions heart together with a live performance corridor; a number of full-service and quick-serve eating places; a completely geared up health heart; and a racetrack that provides reside horse racing and simulcast choices from Could via October every year.
Working one in every of solely two nonprofit casinos in america, Prairie Meadows’ distinctive enterprise mannequin leverages a nonprofit partnership with Polk County, Iowa to enhance the neighborhood in addition to the lives of its residents. This mannequin aligns the property’s mission with vacationers’ growing want to have their journey {dollars} positively impression native communities. Since 1989 the partnership has generated greater than $2.1 billion in funding for native initiatives similar to funding meals for hungry youngsters, paying for a free medical clinic, renovating native colleges, and bettering metropolis parks.
Its nonprofit, community-focused mannequin additionally drives Prairie Meadows to base know-how relationships and buying selections on each high-quality excellence in addition to cost-efficiency.
“Our optimistic expertise working with Agilysys to streamline our stock and procurement operations was a core think about our choice to leverage a broader scope of Agilysys Hospitality Cloud options to raise efficiency and experiences for each employees and visitors throughout our property,” mentioned Ann Atkin, Senior Vice President and Chief Working Officer for Prairie Meadows On line casino, Racetrack, & Resort. “It’s extra important than ever to draw and retain employees whereas additionally delivering higher, extra customized visitor experiences. We admire the experience Agilysys brings to the desk. Their information allows us to advance extra effectively with out having to juggle totally different resolution distributors, and but be assured we’ve secured probably the most revolutionary know-how advances given Agilysys’ 100% give attention to hospitality.”
Don DeMarinis, Senior Vice President for Agilysys, emphasised the benefits deploying options throughout the Agilysys Hospitality Cloud delivers for properties with excessive aspirations. “It’s invigorating to work with prospects similar to Prairie Meadows who perceive the higher-value impression of elevating experiences throughout their properties by leveraging options designed to work in live performance to compound outcomes,” DeMarinis famous. “Realizing Prairie Meadows invests again into its local people the {dollars} it derives via creating extra participating experiences and smoother operations makes working collectively much more rewarding for the Agilysys crew.”
In regards to the Agilysys Hospitality Cloud and Expertise Enhancers Collections
ROE measures how know-how creates extra engaged and empowered employees members in addition to visitors that return extra usually, spend extra, and depart stronger opinions. ROE covers longer-term returns gained by guaranteeing each expertise at each touchpoint avoids disappointment and creates a champion. Constructed to enhance ROE via quite a lot of employees and visitor experiences, Agilysys’ Expertise Enhancers Collections allow property operators, administration
firms and house owners to maximise the emotional and empirical returns derived from unifying superior know-how throughout their operations. Please click on right here for extra data.
About Prairie Meadows
Prairie Meadows started operations as a nonprofit group in 1989 with the aim of selling financial improvement, jobs, agriculture, and tourism within the state of Iowa. By means of taxes, grants, and charitable donations, Prairie Meadows has given greater than $2.1 billion to the state of Iowa. Prairie Meadows gives slot machines, desk video games, reside and simulcast racing, sports activities wagering, lodge lodging, leisure, and extra. www.prairiemeadows.com.
About Agilysys
Agilysys has been driving hospitality software program improvements for greater than 40 years, delivering cloud-native SaaS and on-premise prepared guest-centric know-how options for gaming, resorts, resorts and cruise strains, company foodservice administration, eating places, universities, stadiums and healthcare. Agilysys gives probably the most complete software program options within the hospitality trade, together with point-of-sale (POS), property administration (PMS), stock and procurement, funds, and associated purposes, to handle your entire visitor journey. Agilysys can be recognized for its world class customer-centric service and up to date investments in analysis and improvement, having modernized nearly all its longstanding trusted software program options. A number of the largest hospitality firms world wide use Agilysys options to assist enhance visitor loyalty, drive income development and enhance operational efficiencies. Agilysys operates throughout North America, Europe, the Center East, Asia-Pacific and India with headquarters situated in Alpharetta, GA. Agilysys operates throughout the Americas, Europe, the Center East, Africa, Asia-Pacific, and India with headquarters situated in Alpharetta, GA.
For extra data go to Agilysys.com.
Jen Reeves
+ 1 770 810 6007
