“iVvy is a market chief in venue and occasion administration software program. The software program is consistently innovating and upgrading, maintaining with modifications in market and traits. We’ve had excellent assist given to our groups. It’s a strong system and makes our staff’s lives simpler and extra environment friendly”
Headquartered in Sydney, TFE Accommodations is an Australian-based lodge firm, created as a part of a three way partnership between Australia’s TOGA Accommodations and Singapore’s Far East Orchard Restricted. TFE Accommodations has been internationally increasing to supply seven distinct manufacturers that cater to a variety of travellers, spanning from Australia and New Zealand, all the best way up by Europe and Southeast Asia into Japan.
Journey makers on the lookout for their good keep have loads of selections amongst A by Adina; Adina Condo Accommodations; Vibe; Travelodge: Rendezvous; Quincy or Assortment By TFE Accommodations.
Representing over 10,000 rooms, TFE Accommodations hosts roughly 2.5 million friends and supplies perform area, AV and catering to greater than 500 conferences and occasions every year.
Background
Previous to utilizing iVvy, TFE Accommodations had been discovering it tough to depend on one supply of fact for operational efficiency, each at a neighborhood and nationwide stage. Acquiring an correct overview introduced quite a few issues – from inconsistencies to utilizing venue administration software program that made operations tough for each shoppers and employees members.
Utilizing different venue administration software program, TFE Lodge’s quote creations had been time-consuming, as was the conversion course of, impacting response occasions and leading to a less-than-efficient general reserving course of. Mixed with inaccurate reporting, the enterprise was struggling to measure success and modify operations accordingly.
TFE Accommodations was in search of a venue administration software program answer that would allow them to revolutionise venue administration processes from finish to finish, help all staff members in an environment friendly and efficient method, and contribute to a seamless buyer expertise.
iVvy Answer
Since 2012, iVvy has been TFE’s trusted associate in offering a complete reserving engine and venue administration software program answer to maintain their numerous portfolio of properties linked. TFE Accommodations at the moment are in a position to show up-to-date details about perform area and group lodging on their very own web site, in addition to by partnering websites for max publicity.
Now with one unified supply for all operational metrics, TFE Accommodations have seen outstanding enhancements, from accelerated response occasions and larger effectivity to highly effective reporting instruments that present invaluable data-driven insights.
Standardised processes like quoting, contracting and invoicing at the moment are faster and simpler than ever earlier than – not solely benefiting customer support however making it easier for TFE Accommodations to handle single-venue and nationwide operations.
TFE Accommodations have gained a aggressive edge within the hospitality business because of iVvy venue administration software program. This modern device has enabled them to successfully cross-sell their properties by exhibiting all of their versatile areas, from convention rooms to eating places and bars; permitting shoppers an perception into each service they will present.
Outcomes
TFE Accommodations have built-in iVvy throughout 50+ lodges worldwide with a staff of roughly 230 customers.
Since 2012, iVvy’s partnership with TFE Accommodations has delivered:
- Streamlined proposal and contract templates throughout a number of lodges and types.
- Larger advertising promotion of particular presents and packages,
- Boosted personalised communication with re-targeting talents
- Environment friendly database administration, with a full view of all buyer interactions
- A greater understanding of enterprise efficiency with detailed reporting, together with enquiry lead time, size of conversion, reserving patterns, advertising campaigns, and forecasting
About iVvy
iVvy is a number one world SaaS cloud-based know-how answer designed to streamline reserving and occasion administration operations for venues worldwide. Our complete platform presents a variety of highly effective options, together with on the spot reserving performance and centralised perform diary, to boost the effectivity and productiveness of venue operators.
With an built-in income administration and distribution platform, iVvy equips lodges, eating places, stadiums, and universities with the required instruments to seamlessly handle inquiries, bookings, and occasion logistics. Together with superior reporting and analytics options, iVvy presents venues larger visibility into their enterprise efficiency. This invaluable knowledge empowers decision-makers to make knowledgeable selections, optimise income, and maximise the utilisation of group rooms, assembly areas, and occasion services.
iVvy’s scalable options cater to the distinctive wants of the journey, MICE, and occasions industries. Our world staff, out there 24/7, supplies devoted assist to shoppers in 5 international locations, making certain seamless operations and immediate help at any time when required.
We’re proud to serve among the world’s most famous hospitality teams, main firms, journey corporations, governments, associations, stadiums, universities, and nonprofit organisations.
To study extra about iVvy and our complete product suite, go to ivvy.com
