Complimentary Registration Sponsored by Journey Outlook, Higher Expertise, and Observe Hospitality Software program
Kennedy Coaching Community Inc. (KTN) introduced at present that the subject for his subsequent coaching webcast is: 5 Reservations Gross sales Questions Your Staff Ought to Be Asking Immediately’s Pre-Knowledgeable Callers, scheduled for April 17 from Midday – 12:40 pm EDT.
REGISTER HERE
In line with Doug, “Lately, most reservations inquiries are sometimes disguised as ‘I simply have a fast query about…’ Fairly than simply answering easy questions, and thus sending callers again on-line to e book – presumably at an OTA – these questions assist your staff have interaction callers in a dialog that may possible finish with a affirmation quantity.” This webcast covers:
- Callers are pre-informed, having visited quite a few web sites, so the secret is to ask extra and higher questions to find out what it’s they should hear in an effort to commit.
- Up to date variations of old-school questions for figuring out familiarity and cause for journey.
- One easy query for partaking those that are buying on OTAs.
- By asking this one key query, you may promote the expertise earlier than you quote charges.
- The perfect query to ask in an effort to shut the sale!
Doug’s month-to-month sequence of dwell webcast coaching occasions concentrate on subjects associated to hospitality excellence, reservations, gross sales, and entrance desk. In creating this sequence, Doug is drawing on content material from his on-site coaching applications and convention keynote displays, whereas additionally that includes the most recent coaching ways from his month-to-month lodging business coaching articles.
Those that register however can’t attend will obtain a hyperlink to view the recordings. The audience is anybody who’s fascinated about upskilling themselves or others, and the subject areas are broad sufficient to be related for all sectors of the lodging business.
“We’re grateful for the generosity of our sponsors who’ve allowed us to supply complimentary admission,” mentioned Kennedy. “It takes plenty of time to design, promote, and ship these occasions, and so we might usually cost no less than $99 registration, however this sequence is now fully free to all.”
Sponsors embrace Journey Outlook, the one KTN Licensed name middle, Higher Expertise, a subscription-based expertise acquisition firm serving the lodging sector, and Observe Hospitality Software program, a TravelNet Answer, whose merchandise embrace a PMS and CRM.
Complimentary registration may be accessed at www.KTNwebcast.com. Listed here are the extra subjects and dates scheduled to this point.
Maximizing Gross sales & Service By way of Textual Communications
Friday, Could 12 (Midday EDT)
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On this webcast, Doug will current highlights from KTN’s latest coaching program that may assist your staff convey heartfelt hospitality when speaking in writing and likewise safe extra bookings by means of the often-overlooked channel of textual communications. Contributors will study that potential visitors who’re buying on-line typically ship questions by e-mail, chat, or in-app messaging earlier than reserving. Doug will share the right way to acknowledge and capitalize on gross sales alternatives that happen when:
- Responding to direct e-mail questions and inquiries as despatched to [email protected]
- Answering messages on OTA platforms (Airbnb, VRBO, Expedia, Reserving.com).
- Corresponding with visitors throughout chat exchanges.
- Utilizing e-mail as a proactive follow-up software when callers are usually not but able to commit.
- Personalizing e-mail templates by including only one or two sentences to point out we care.
- Following up tenaciously in a approach that feels heartfelt and personalised.
Hospitality Coaching: Bringing Out The Finest In Others, Brings Out The Finest In Ourselves
Monday, June 12 (Midday EDT)
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Most visitors don’t begin their journey day with the intention to complain, whine, and create battle. Nonetheless, when their lofty expectations for the right trip or enterprise journey meet with the truth of at present’s disturbing journey experiences, we frequently encounter the worst facet of the nicest personalities. There are two selections: be reactive and deal with others the best way they’re treating you, or flip their vibe. This webcast covers:
- How bringing out the very best in others makes work extra rewarding and enjoyable.
- Hospitality begins within the coronary heart of the home.
- Creating optimistic first impressions that set the tone for visitor experiences.
- Nurturing empathy by higher understanding visitors’ journey intentions.
- Powering up your positivity.
- You gotta be right here 40 hours per week anyway; why not make the very best of it?
How Resort Salespeople Can Proactively Generate Extra Income
Friday, July 14 (Midday EDT)
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Though most lodges are experiencing a rebound, this webcast is for good gross sales leaders who’re all the time seeking to generate extra income. Lately on the click on of some buttons, one purchaser can ship an RFP to a dozen or extra properties. In consequence, resort salespeople really feel spammed by inbound leads, whereas patrons really feel spammed by generic proposals. Throughout this webcast, Doug will deal with present challenges that resort salespeople face, together with sensible gross sales habits to beat them to seize extra enterprise.
- How bringing out the very best in others makes work extra rewarding and enjoyable.
- Establishing new gross sales habitudes for this new gross sales habitat.
- You “love” your gross sales CRM, proper? 😊 Learn how to get it to do the three most vital issues a salesman wants it to do.
- Learn how to handle the flood of inbound RFPs brought on by the digitalization of the resort gross sales course of.
- Placing the individuals components again into the guts of gross sales processes.
- Utilizing a tech-for-touch strategy to raised join with callers.
- Proactive prospecting: analysis earlier than you attain out.
For added particulars, contact KTN at [email protected] or by telephone (01) 954.533.9130 www.kennedytrainingnetwork.com
Associated Hyperlinks
5 Reservations Gross sales Questions Your Staff Ought to Be Asking Immediately’s Pre-Knowledgeable Callers
Maximizing Gross sales & Service By way of Textual Communications
Hospitality Coaching: Bringing Out The Finest In Others, Brings Out The Finest In Ourselves
How Resort Salespeople Can Proactively Generate Extra Income
