Crew members on Royal Caribbean cruise ships work extremely onerous to offer a superb trip, and there are such a lot of examples of instances somebody’s trip has been improved due to the crew.
The extra you cruise, the extra possible you’ll run into an distinctive crew member who actually cares about a difficulty or request you have got whereas onboard. Royal Caribbean’s inner credo is “Passionate Pleasant Dedicated” and that mantra applies to the crew’s consideration to friends.
To that time, Royal Caribbean Worldwide President and CEO Michael Bayley posted on Fb this week, “Our crewmembers are undoubtedly the best within the business!” and took the time to thank the onerous working crew members.
“Thanks to our complete crew, who’re the faces of the unforgettable holidays that our friends anticipate!”
Mr. Bayley’s phrases a reminder of how a lot impression a crew member can have on a trip, and it bought me fascinated by examples of when crew actually step up.
I requested the RoyalCaribbeanBlog group to share examples of instances that Royal Caribbean employees have gone above and past to offer distinctive customer support for his or her household whereas crusing.
On the Concord in August debarkation day Coastal Kitchen was packed and breakfast popping out delayed. By the point we completed the concierges have been carried out with their third and last escort downstairs. I requested if there have been any extra and was informed no, they have been carried out. No worries, we gathered our issues and made our method to look ahead to elevator. The concierges got here out and stated they might make an exception and do yet one more! We have been whisked off in lightening pace. Very very sort, by no means did they’ve to try this.
Neesa
On Liberty per week in the past, we went to Johnny Rocket’s for our autistic son’s thirty first birthday. Our waiter figured it out, discreetly checked with us, and got here out with a chunk of cake with a candle in it. He and one other waiter sang pleased birthday. I’m unsure the place he bought the piece of cake, however I’m fairly positive it wasn’t there at Johnny Rocket’s.
teddy
My spouse loves chocolate croissants. Sooner or later throughout our 7 nights on Indy in July, I feel she talked about it to the server who places out the Diamond Lounge breakfast pastries as a result of we hadn’t seen any all journey in any of the places we’d usually discover them.
I went as much as get espresso from the machine on one of many final mornings and there was a coated plate sitting on the concierge’s desk. The server lastly got here throughout some chocolate croissants, remembered, and put aside about 5 of them for my spouse. Small gesture however positively above & past to me provided that we had barely spoken to him. It isn’t like he was our stateroom attendant and we had gotten to know him over the course of per week.
OCSC Mike
Our stateroom attendant on Attract for our 2 bed room Grand Suite made positive one in our journey social gathering bought the bodywash and conditioner she appreciated. On each cruise I’ve been on there may be at all times a crew member who remembers me and what I like.
Ampurp85
Our stateroom attendant on Voyager allow us to use his hotspot from his worldwide sim card when in port to obtain some maps as a result of the onboard web sucked within the Baltics this summer season.
MLH
On symphony at Jamie’s my then 4 12 months previous needed mac and cheese. They did not have on the menu so I requested her to choose one thing else. Our waiter stated to not fear and went to get a bowl of it from Chops!
Marlena
My final cruise there was a bar server on the pool deck that might discover me on a regular basis regardless of the place I lounged and gave me nice service the remainder of the day!
Jerseygirl98
I feel for me it is any crew member that makes me really feel particular. I’ve skilled this with a Head Waiter on Jewel, Waiter workforce on Freedom and a Bartender on Oasis. They took the time to get to know me/spend time with me, to spoil me with extras and naturally make my expertise even higher. Possibly that is my love language. I respect that extra.
D Alt
I like crimson velvet cake. My waiter made positive I had it each evening. He went to Chops and bought it for me. I’ll always remember his act of kindness.
Sweety
Darla Fox went above and past as a pub singer. She was partaking and entertaining and understood what her job was. She made it a degree to be taught requested songs for our group and would come again later within the cruise and play them for us. She made an effort to get to know her viewers and interacted with them greater than I’ve seen some other entertainer on a cruise ship ever do.
AshleyDillo
A concierge (Dudley), at present on Mariner, who went means out of his means to make sure there have been gluten free appetizers for my spouse within the suite lounge.
smokeybandit
Each evening for dessert, my youngest needed chocolate chip cookies for dessert. I don’t know what it was about these cookies, however he was obsessive about them. Our server Amilia and one other server have been assigned to cowl the sudden giant social gathering. Amilia came visiting to take our dessert order, and naturally my youngest orders cookies. A couple of minutes later, she comes again to inform us that they’re out of cookies in Coastal Kitchen, however to not fear, she referred to as down the Predominant Eating Room galley and so they’re going to ship up some recent ones. Fifteen minutes now, and Amilia comes flying out of the again, all of our desserts in hand. She then proceeds to apologize to us for the wait and ran down there herself to get one order of cookies for a 7 12 months previous. We apologized to her and informed her she didn’t have to try this, we may have simply run to the Windjammer or the MDR and even ordered them to the cabin from room service! With out batting a watch, she simply matter of factly said, “There’s no means I used to be going to let him depart on his final evening with out his cookies.”
USCG Instructor
Whereas eating in Giovanni’s on Attract again in 2019, the waiter ran over to Chops to seize a particular model of wine we found and loved that was not readily available at Giovanni’s. My spouse nonetheless asks for it by title on each Royal cruise now!
JohnK6404
Have been at Izumi’s and we requested if they’d Yummy Yummy sauce to the waitress, most locations have it at their Hibachi. She went within the again and got here again with sauce that one of many cooks made by trying the recipe on his telephone, made the meal so significantly better. Subsequent we had Jamie’s booked earlier than we board, however until it was arising on the evening realized that was the 2nd formal evening within the dinning room, which signifies that was lobster evening and would miss it. Was slightly bummed, the waiter at all times requested if he would see us the subsequent evening, however informed him we’d be going to Jamie’s and bummed we have been lacking lobster evening. We’re sitting there our apps come that we ordered after which our major dish comes out. A couple of minutes later our waiter comes again with 4 lobster tails and stated the top waiter despatched these up for us.
dustfsu
In 2010 the primary 12 months Bud Gentle Lime was out there in the direction of the tip of the cruise the pub ran out. Our server disappeared after taking our order and he got here again possibly 10 minutes later( an unusually very long time) strolling down the promenade. He appeared a bit sweaty after which apologized. He had gone to five completely different bars in search of the beer.
constable145
On Oasis and I requested a reminiscence foam topper to go on prime of the onerous mattress. I used to be informed they’d no such factor. The stateroom attendant inquired of any particular requests. I discussed having had a reminiscence foam mattress on Oasis in Might and the way I couldn’t sleep comfortably on the common mattress. Once we moved into our new cabin my facet of the mattress was fairly comfortable, nice for my again. The attendant inquired if all was properly and he confirmed me how he doctored my facet of the mattress with mattress pads and blankets. He was one of many nicest attendants I ever met.
Pattycruise
When we’ve been lucky/capable of eat in Coastal Kitchen on our sailings, there’s a black truffle butter pasta that I weep over. It isn’t even the pasta itself as a lot as it’s the sauce. I stated one thing to our server the primary evening we have been eating there after which, the cooks got here out at one level and made their means over to our desk and I allow them to know the way a lot i loved it, that it’s my favourite dish in all of Coastal Kitchen and that i may now die pleased, having been reunited with my favourite dish on the seas. For the remaining nights of the cruise, I had black truffle butter pasta for dinner.
asquared17
Cruising with my in-laws, there was an evening after Coco Cay when the children have been too drained for the Predominant Eating Room. So our wait employees despatched our normal desserts to be delivered by the in-laws. I used to be wowed!
BowTieBrigade
After getting the primary towel animal, I left a cute word saying I needed to maintain it, success in used to royal breaking them down the subsequent morning. For the remainder of the 8-night cruise we had towel animals each evening. That is our fifth cruise and we have by no means had animals each evening. It is a small factor however coming again each evening to see an lovely animal on the mattress ready for me had me smiling each evening.
Crimson Cruiser
Daughter, 7 on the time, determined to strive the climbing wall. She did okay however simply couldn’t get previous one level and was annoyed. Subsequent time she got here to strive once more, one of many (feminine) sports activities employees placed on the harness and climbed alongside her, stating the place to place the foot or the place to seize, and ultimately actually pushing my daughter’s backside as much as assist via the difficult spot.
roundabout
I occurred to see a chef strolling in the direction of Jaime’s on the Anthem proper earlier than opening time. I shortly talked about to her (Chef Sharon) how a lot I cherished the meals. She then introduced me into the closed restaurant and had her complete kitchen employees come out to satisfy me. That was an incredible expertise to see the grins and appreciation from those that work ‘again of home’.
BrianB
I did two cruises on Navigator in pretty fast succession this final 12 months. I apparently spent far an excessive amount of time within the Schooner Bar as a result of not solely did the bartenders bear in mind me, and referred to as me by title, however they remembered how you can make the ‘Kat-tini’ that I had confirmed them how you can make in November. Wow!
BeachGal
I like the towel animals! And love that Royal dedicated to persevering with delivering them. In an article I examine Royal persevering with them they stated they ship them each different evening, however the stateroom attendants have discretion to offer them extra incessantly based mostly on request or “visitor enjoyment”, so your thanks word possible performed into getting them each evening.
Jack805
My husband had taken his tux to be altered earlier than we left and one way or the other his tux shirt didn’t get again into the go well with bag. Out of desperation I requested the concierges in the event that they nonetheless have shirts onboard from after they rented them out whereas understanding that my likelihood was about .00032343% of that occuring. It seems that she knew the tailor on the ship and referred to as him. Inside quarter-hour he met us in our cabin, measured my husband for a shirt and left. Inside 15 further minutes he returned with a tux shirt that match my husband freshly pressed and able to put on.
AlohaLivin
We point out to our waiter’s and our head waiter on our final two cruises, that we love Indian curry dishes. They’ve introduced us a incredible dish each evening with dinner…More often than not from the crew mess.
Psycho and Barb
What are some examples of instances that Royal Caribbean employees have gone above and past to offer distinctive customer support for you or your loved ones?
